Returns & Refund Policy
Returns & Refund Policy
Last Updated: April 2026
Overview
At Know Your Platform, we value clarity, quality, and trust. Every piece is created with intention, and we stand behind what we deliver.
If something isn’t right, we’re here to make it right.
✔ 7-day return window from delivery
✔ Simple and guided return process
✔ Support every step of the way
Return Eligibility
You have 7 days after receiving your item to request a return.
To be eligible:
✔ Item must be unworn and unused
✔ Tags must still be attached
✔ Item must be in original packaging
✔ Proof of purchase is required
We maintain a high standard for what we send out — and for what we accept back.
Items that do not meet these conditions may not be approved for return.
How to Start a Return
To request a return, contact us at:
✔ knowyourplatformshop@gmail.com
Once your request is reviewed and approved:
✔ You will receive a return shipping label
✔ You will receive clear return instructions
Please note:
✔ Items sent without prior approval will not be accepted
We keep the process intentional, structured, and fair for every customer.
Damages & Issues
We recommend inspecting your order immediately upon delivery.
If there is any issue:
✔ Damaged item
✔ Defective product
✔ Incorrect item received
Contact us right away so we can evaluate and resolve it promptly.
Our goal is simple:
✔ Make it right
✔ Keep your experience aligned with our standards
Exchanges
We do not process direct exchanges.
The fastest way to get what you want:
✔ Return your original item
✔ Place a new order once your return is approved
This ensures quicker processing and product availability.
Refunds
Once we receive your return:
✔ We will inspect the item
✔ We will notify you of approval or rejection
If approved:
✔ Refund will be issued to your original payment method
Please allow time for processing:
✔ Banks and credit card providers may take additional time to post the refund
Need Help?
For any return-related questions, reach out anytime:
✔ knowyourplatformshop@gmail.com
Final Note
Know Your Platform is built on trust, purpose, and consistency — not just in design, but in experience.
✔ We value quality
✔ We value fairness
✔ We value your trust
Thank you for being part of a brand that stands on something greater.
Know Your Platform.
